Everything You Need to Know
About 365 live — Answered

Creating a 365 live account takes under two minutes. Visit 365live.app, click the registration option, enter your Pakistan mobile number, choose a username and password, and confirm your date of birth to verify you are 18 or older. Once your number is verified via OTP, your account is live and you can make your first PKR deposit immediately.

365 live requires a valid Pakistan Computerised National Identity Card (CNIC) — front and back — as the primary KYC document. In some cases we may also request proof of your payment method ownership, such as a screenshot of your Easypaisa or JazzCash account showing your registered mobile number. A clear selfie may also be requested for identity matching. All documents are processed securely and encrypted.

On the 365 live login page, click "Forgot Password" and enter your registered Pakistan mobile number. You will receive a one-time PIN via SMS. Enter the PIN, then create a new strong password. If you no longer have access to your registered mobile number, contact the 365 live support team via live chat or at [email protected] and a support agent will guide you through identity-verified account recovery.

No. 365 live strictly permits one account per player. Registering duplicate accounts — even under a different mobile number or name — is a breach of the Terms and Conditions and will result in all associated accounts being suspended and any PKR balances withheld pending investigation. If you have accidentally created a duplicate, contact support immediately to resolve it before it becomes a formal breach.

Email [email protected] with the subject line "Account Closure Request" from your registered email address, or contact the 24/7 live chat team. Any PKR balance will be withdrawn to your most recently used payment method after all active wagering requirements are completed. Account closure typically takes 1–3 business days to process after your identity is confirmed.

Log into your 365 live account and navigate to the Deposit section. Select Easypaisa as your payment method, enter the PKR amount you wish to deposit (minimum 500 PKR), and follow the on-screen instructions to complete the transfer via your Easypaisa wallet or the Easypaisa app. Deposits are credited to your 365 live balance instantly in most cases. 365 live does not charge any deposit fee.

JazzCash withdrawals from 365 live are typically processed within minutes for fully verified accounts. If your account has not yet completed KYC verification, the withdrawal will be held until verification is completed. In rare cases during high-traffic periods, processing may take up to 1 hour. 365 live does not charge withdrawal fees, though JazzCash may apply their own standard transaction charges.

The minimum withdrawal amount at 365 live is 1,000 PKR for Easypaisa and JazzCash. For bank transfer withdrawals via HBL, UBL, MCB or other Pakistan banks, the minimum withdrawal is 2,500 PKR. There is no maximum withdrawal cap for verified accounts, though large withdrawals (typically above 50,000 PKR) may be subject to an additional KYC review before processing.

Yes. 365 live fully supports Raast — Pakistan's interbank instant payment system — for both deposits and withdrawals. Raast transfers are processed in real time during banking hours and offer a convenient alternative to mobile wallets for Pakistan players who prefer direct bank-to-bank transfers. HBL, UBL, MCB, Meezan Bank and most major Pakistan banks that support Raast can be used.

Bank transfer withdrawals to Pakistan banks including HBL, UBL, MCB and others typically take 1 to 3 business days depending on your bank's internal processing schedule. 365 live initiates withdrawal processing within the same business day for requests submitted before 5:00 PM. Weekends and Pakistan public holidays may add one additional day. Raast-enabled transfers are generally faster than IBFT transfers.

Crazy Time is a live wheel game hosted by a real presenter in a professional studio. On 365 live, open the Live Casino section and select Crazy Time. The wheel has 54 segments numbered 1, 2, 5 or 10, plus four bonus round segments: Cash Hunt, Pachinko, Coin Flip and Crazy Time. Place your PKR bets on any segment before the betting window closes, then watch the host spin the wheel. Wins are paid at the multiplier shown for your chosen segment.

The RTP for individual Jackpot Slots on 365 live varies by game title and provider. Most progressive jackpot slots available on the platform have RTPs between 94% and 96.5%. The published RTP for each game is visible in the game information panel before you start playing. Higher RTP means a lower theoretical house edge over millions of spins — though short-session outcomes vary significantly from the statistical average.

365 live offers live Cockfighting betting streamed from licensed arenas. Navigate to the Cockfighting section from the main menu. Before each match begins, you will see two roosters — typically identified by colour or name — with their corresponding PKR betting odds. Place your bet on the rooster you believe will win, and winnings are credited to your balance immediately after the match result is confirmed by the official arena adjudicator.

Yes, Sic Bo is available in the live casino section of 365 live. It is a dice game of Chinese origin played with three dice. You place PKR bets on various outcomes — such as the total of the three dice, specific combinations, or whether the total will be Small (4–10) or Big (11–17). The dealer shakes the dice in a covered shaker, reveals the result, and winning bets are paid according to the published odds displayed on the table layout.

Yes. 365 live is fully optimised for mobile browsers on both Android and iOS. You can access the complete platform — including all live casino games, Jackpot Slots, sports betting, Cockfighting and your account management features — directly from your mobile browser at 365live.app without downloading any app. The mobile experience is designed for Pakistan players on Jazz, Telenor, Zong and Ufone networks.

Yes. 365 live offers a welcome bonus for newly registered Pakistan players on their first deposit. The specific bonus amount and structure is displayed on the promotions page at the time of your registration. Welcome bonuses are credited as Bonus Funds subject to wagering requirements, which must be completed before the bonus amount can be withdrawn. Always read the full promotion terms before claiming any 365 live bonus.

A wagering requirement is the total volume of real-money PKR bets you must place before Bonus Funds become eligible for withdrawal. For example, a 30x wagering requirement on a 1,000 PKR bonus means you must wager 30,000 PKR in qualifying games before that bonus converts to withdrawable cash. The specific multiple, qualifying games and time window for each promotion are stated in the individual promotion terms on 365 live.

Yes. All 365 live bonuses have an expiry date stated in the promotion terms — typically between 7 and 30 days from the date the bonus is credited. If the wagering requirement is not completed before the expiry date, both the bonus amount and any winnings generated from it are automatically forfeited. 365 live sends in-platform notifications as your bonus expiry date approaches so you have adequate notice.

Yes. 365 live operates a tiered loyalty programme where regular Pakistan players accumulate points through their real-money wagering activity. Points translate into rewards including PKR cashback, enhanced deposit bonuses, faster withdrawal processing and dedicated account management for higher tiers. The full loyalty tier structure and point accumulation rates are published in the Promotions section of the 365 live platform.

365 live operates under an international online gambling licence. All RNG (Random Number Generator) casino games on the platform are certified by independent testing laboratories for fairness and randomness. Live dealer games are broadcast from studios monitored by the relevant regulatory authority. All data is protected by TLS 1.3 encryption and AES-256 storage encryption. Player PKR balances are held in segregated accounts separate from operational company funds.

The minimum age to register and play at 365 live is 18 years. This is a strict requirement with no exceptions. 365 live verifies age during registration and reserves the right to request CNIC documents at any time to confirm a player's age. Any account found to belong to an individual under 18 will be immediately closed, all activity voided and all deposits returned.

Log into your 365 live account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly or monthly PKR deposit limits, loss limits, and session time duration limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. These tools are available to all Pakistan players at no cost and with no restrictions.

Contact the 365 live support team via 24/7 live chat or email [email protected] and request self-exclusion. Specify whether you want a 12-month, longer fixed-period, or indefinite exclusion. Your account is blocked immediately — no waiting period, no questions asked. Any PKR balance will be returned to your registered payment method. Self-exclusion cannot be reversed for a minimum of 12 months. 365 live is committed to supporting every Pakistan player who needs this protection.

365 live provides 24/7 English-speaking customer support via live chat directly on the 365live.app platform — this is the fastest option with an average response time under 2 minutes. You can also email [email protected] for account queries, KYC questions, responsible gaming requests and formal complaints. 365 live's support team is experienced in helping Pakistan players with Easypaisa, JazzCash, Raast and bank transfer queries.